Concierge3 min read6/23/2025
Service Request Roadmap
A behind-the-curtain look at how SkyFox handles repairs, replacements, and concierge visits.
Submit
Use the concierge form or call the hotline with photos and a summary. We respond within one business day.
Assess
Our rigging team reviews your footage, then sends a repair kit, schedules a virtual walkthrough, or dispatches an installer.
Follow-Up
Expect a check-in 72 hours after service plus a satisfaction survey to keep your suite in perfect shape.